This month’s issue of Concrete Construction features “Using manners when on your mobile phone,” written by Ashley Kizzire, senior editorial manager. A recent survey found that only 21 percent of American consumers are satisfied with the way construction businesses handle phone calls, while only 20 percent of architecture firms’ customers are satisfied. This article offers a list of common courtesies to put into practice, such as when to turn your phone off, how to be discrete with personal and professional matters, and other ways to improve your mobile etiquette while on the job.

This article is part of the new column “Building Business” in Concrete Construction, which features articles from other CCI authors. Popular pieces include “Tackling the elevator speech” and “Serve your best customers first,” both by Kimberly Kayler, CCI president.